Return Policy

We want you to be completely satisfied with your purchase from juujuubox.com. If you are unsatisfied with your purchase for any reason, you have 30 days to return it. You may choose to either exchange your item, or request a refund to the payment method used to make the original purchase.  Return shipping fees are to be paid by you under all circumstances. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or other proof of purchase.

In a scenario where your return is rejected, we will contact you to find the best possible solution.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at juujuubox@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged out of the box. If you need to exchange it for the same item, send us an email at juujuubox@gmail.com.

Shipping

To return your product, please email us at juujuubox@gmail.com and we will provide you with an address to return your purchase item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a purchase of over $75 in merchandise, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned items.

If you have any further questions regarding our return policy please contact us at juujuubox@gmail.com or call us at 1.833.858.8588.